Future Opening: Remote Office Managers Assistant

Pro Care Inc. is a small, but growing, company based in Bellevue, WA. We are looking for an experienced Office Managers Assistant to join our team as we grow! We provide residential and commercial maintenance services to our customers. The premium service we offer depends on teamwork and a commitment to excellence. Our 400+ 5-star Google reviews highlight the impact this attitude has on our customers. 

This position is vital to the success of our mission. The key roles of this position are to: 

- provide a superior customer experience,

- manage the schedule, 

- work to reach incentivized goals, 

- and keep a pulse on office productivity. 

The Office Assistant works closely with the office Manager and owner and with a small team of part-time support staff. 

Working for Pro Care is fun and rewarding! Each employee is valuable and, because we are a small team, every voice is important. Since Pro Care is growing, there is room for creativity and innovation. The right candidate will enjoy a sense of accomplishment and happy customer reviews. Every job comes with challenges but at Pro Care, you can find support whenever you need it. Enjoy a dependable schedule and all the perks working-from-home has to offer. The position’s starting hourly pay is $21.50/hr plus performance bonuses with room to grow.

- Answer customer inquiries via phone and email 

- Fill and oversee the technicians’ schedules

- Send estimates to existing and prospective customers 

- Send email blast campaigns as needed to keep the schedule full 

- Keep an eye on cancellations, recurring jobs, and overflow jobs 

- Help with billing as needed

- Outstanding estimate follow-up oversight

- Coordinate with the owner on goals and expectations

- 1+ year of office and customer service experience preferred. 

- Passionate about customer service and making people happy 

- Accountability and personal organization is essential

- Ability to balance various tasks with the ability to be flexible 

- Posses a talent for identifying workflow problems, creating solutions, and implementing changes 

- Has a desire to build, create, grow, and enhance everything touched 

- Tech-savvy 

- Customer service experience required

- Availability 9 am - 5 pm Pacific Monday through Friday 

- Disruption-free environment to receive and make customer phone calls

- High-Speed Internet 

- Performance bonuses

- Paid holidays

- 401k with company match after 1 year at full time 

- Paid time off after the onboarding period

- No commuting: work from where you are most comfortable

- Happy, friendly, supportive team to work alongside 

We aim to fill this position within the next month. We are looking for candidates who pay attention to detail. Please send us an email at info@procarewindowcleaning.com with the following:

- your favorite place you have visited

- your favorite color 

- your favorite TV show or movie 

- use red font

- fill out the subject line with “Office Manager Attention-To-Detail Exercise” 

We look forward to learning more about you!